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November 2024 - System Maintenance!

 

System Maintenance (1)

 

1st November 2024

October 2024 - SwimSafer Updates! ([MANDATORY] SwimSafer CAMS Transition Updates and Engagement Session for SwimSafer Instructors and SwimSafer Assessors)

Thank you for your dedication to the SwimSafer 2.0 program!

As we are transitioning to the SwimSafer CAMS Assessment Model, we would like to take this opportunity to invite you to a mandatory engagement session.

This compulsory session will provide essential updates on the ongoing SwimSafer CAMS transition. We will cover detailed information regarding the current status, the new model, and outline any adjustments necessary during this phase to ensure a smooth transition. Your participation is crucial for understanding these changes and facilitating seamless implementation.

This session is for:

  1. SwimSafer Instructor
  2. SwimSafer Instructors who are also SwimSafer Assessors 

Screenshot 2024-10-21 112146

Agenda:

  1. Timeline of CAMS Implementation Plan and Key Updates for the Current Phase
    • Key Milestones
  1. SwimSafer Instructors & Assessors Competency Development & Transition
  2. SwimSafer Instructor and Assessor Roles & Responsibilities, Code of Conduct
  3. SwimSafer Assessor SOP - P.A.C.E
  4. Actionable Steps Required by Each Stakeholder to Ensure a Smooth Transition
  5. Ground Support and Guidance Phase
  6. Overview of SwimSafer CAMS Booking System in 2025
    • Mode of Assessments in 2025
    • Public Fee Structure (2025)
  1. Summary - Important Points to Note
  2. Q&A Session

**To ensure we cater to everyone’s preferences and schedules, we are providing two modes of participation for the session on two different dates, offering both morning and evening options. 

  • Zoom: Join us virtually from the comfort of your location.
  • Physical attendance: Attend the session in person for direct engagement with participants

This structure allows you to choose the mode and time that best suits your availability.

** Please choose and register for the session with the mode and date that works best.

1. Zoom Engagement Session
2. Physical Engagement Session
3. Zoom Playback Session

Action Required: This session is a Compulsory for SwimSafer Instructors & SwimSafer Assessors. Please ensure you register for the session via the registration link, as attendance is taken and captured on the system.

**Please confirm your attendance by registering for your preferred session via the links provided above.

** It is your responsibility to ensure that you attend one of these sessions to receive the latest updates and crucial information.
As this is a mandatory requirement, individuals who missed the session will be required to attend a physical session, may be issued a letter of notice, or could face suspension until attendance is completed.

If you are unable to attend for a valid reason, please notify us by completing this form: [https://forms.gle/FFy3htkXQX3JubGw7].

Valid reasons include:

  • Medical leave
  • Compassionate reasons
  • Court hearing
  • Family emergency
  • Travel obligations (pre-existing travel plans)
  • Bereavement (loss of a family member or close friend)

*Please note that the upload of supporting documents is required.

We look forward to your active involvement and commitment in this important session and continued collaboration to ensure a successful and smooth transition.

Thank you!

Teach SAQSAQ

 

21st October 2024

October 2024 - SwimSafer Updates! (Recaps of the Engagements on 5th & 6th September for SwimSafer Existing Assessors and SwimSafer CAMS Mobile Team Assessors)

 

Click on the image below to download PDFSEA

 

 

Click on the image below to download PDF

CAMS

 

 

10th October 2024

October 2024 - FileSG System Maintenance!

Please Take Note for All Who are Retrieving their e-Certificates:

FileSG system maintanence 1

 

 

14th October 2024

September 2024 - Swimsafer Updates! (IMPORTANT & MANDATORY for Newly Trained SwimSafer CAMS Mobile Team Assessors)

Dear SwimSafer CAMS Mobile Team Assessors,

*Please note: This update is intended for individuals who completed the SwimSafer 2.0 Assessor Course (CAMS) 2024 and are part of the SwimSafer CAMS Mobile Team Assessors.

*For Existing SwimSafer Assessors, please refer to the previous post.

Congratulations on becoming part of our SwimSafer CAMS Mobile Team Assessors!

As we prepare to integrate you into the list for MOE SwimSafer Assessments, we invite you to attend an essential and mandatory Zoom engagement session.

This session is a key part of our series of engagements to enhance the SwimSafer program and transition to the SwimSafer CAMS Assessment model. The intent of implementing the centralized assessment system is to address key factors such as standardization—ensuring consistent evaluation standards for fairness and accuracy—efficient management—streamlining scheduling and administrative processes—and integrity assurance—maintaining credibility through fair and transparent assessments.

This session will provide essential updates on the ongoing transition, information about the new model, and outline any adjustments required in this phase for a smooth transition.

Your participation is crucial for understanding these changes and ensuring a seamless transition.

This session is for:

  • Existing SwimSafer Assessors trained as part of SwimSafer CAMS Mobile Team Assessors
  • SwimSafer Instructors trained as part of SwimSafer CAMS Mobile Team Assessors

image001 (1)-1

Please choose one of the following sessions:

 Session 1 (Zoom - Live):

Session 2 (Zoom - Playback):

Agenda:

  • Timeline of CAMS Implementation Plan and current phase
  • Briefing on SwimSafer Assessor Activation
  • Assessor Workflow (Booking, Allocation, Assessment, Results)
  • Assessor SOP, Roles, Responsibilities, and Code of Conduct
  • Q&A

Action Required: This session is mandatory for all newly trained assessors.
** It is your responsibility to ensure that you attend one of these sessions to receive the latest updates and crucial information.

**Please confirm your attendance by registering for your preferred session via the links provided above.

We look forward to your active involvement in this important session and continued collaboration to ensure a successful and smooth transition.

 

Thank You

Capture-3 Capture 1-1

 

2nd September 2024

September 2024 - Swimsafer Updates! (IMPORTANT & MANDATORY for Existing SwimSafer Assessors)

Dear Existing SwimSafer Assessors,

*Please note: This update is intended for individuals who are part of the Existing SwimSafer Assessors Team.

*For SwimSafer CAMS Mobile Team Assessors, please refer to the next post.

Thank you for your continued dedication to the SwimSafer 2.0 program!

As part of our series of engagements to enhance the SwimSafer program and transition to the SwimSafer CAMS Assessment model, we invite you to a mandatory Zoom engagement session for existing SwimSafer assessors.

The intent of implementing the centralized assessment system is to address key factors such as standardization—ensuring consistent evaluation standards for fairness and accuracy—efficient management—streamlining scheduling and administrative processes—and integrity assurance—maintaining credibility through fair and transparent assessments. This session will provide essential updates on the ongoing transition, information about the new model, and outline any adjustments required in this phase for a smooth transition.

Your participation is crucial for understanding these changes and ensuring a seamless transition.

 This session is for:

  • Existing SwimSafer Assessors who are not part of the  SwimSafer CAMS Mobile Team Assessors

 image001-Sep-02-2024-09-36-18-0507-AM

Please choose one of the following sessions:

Session 1 (Zoom - Live):

Session 2 (Zoom - Playback):

Agenda:

  • Timeline of CAMS Implementation Plan and current phase
  • Phase 2 of SwimSafer Assessor Course (CAMS) 2024
  • Assessor Workflow (Booking, Allocation, Assessment, Results)
  • Assessor SOP, Roles & Responsibilities, and Code of Conduct
  • Q&A

 Action Required: This session is mandatory for all Existing SwimSafer Assessors who are not part of the  SwimSafer CAMS Mobile Team Assessors.

 **It is your responsibility to ensure that you attend one of these sessions to receive the latest updates and crucial information.

 *Please confirm your attendance by registering for your preferred session via the links provided above.

 We look forward to your active involvement in this important session and continued collaboration to ensure a successful and smooth transition.

 

Thank You

Capture-3 Capture 1-1


2nd September 2024

July 2024 - MyActiveSG+ Updates!

1-Jul-19-2024-05-55-58-5324-AM

2-Jul-19-2024-05-56-04-7710-AM

19th July 2024

July 2024 - System Maintenance!

Important

24th July 2024

July 2024 - SwimSafer Updates!

Dear SwimSafer instructors and assessors,

We have concluded our SwimSafer 2.0 Transition System Assessor Offline and Online Engagements. 🎉

Thank you everyone who had made time to attend the sessions from 28th June 2024 – 10th July 2024 conducted by the SportSG SwimSafer team.

(IMPORTANT!) To all Instructors and Assessors, please be reminded to submit the Instructor and Assessor Code of Conduct Declaration Form by 15th July 2024 as mentioned in the sessions.

For those who missed or want to review what was presented during the engagement sessions, click on the image below for the key takeaways.

Cover imgae

Your support is appreciated as we navigate these changes together.

Thank you!

11th July 2024

July 2024 - World Drowning Prevention Day 2024

448637134_957767749681610_6375542876231306928_n

Mark it on your calendar!

Where: ActiveSG Jalan Besar Swimming Complex

When: 20 July 2024, 9am-12pm

Wear blue that day and join us to learn more about drowning prevention and water safety as we commemorate World Drowning Prevention Day 2024.

This is also the first time in the history of total defence that we are bringing emergency exercise in an aquatic setting to the community.

Not only are we educating our people on water safety and drowning prevention, but we also want you to do good as you learn to be safe by donating to our adopted charity - Singapore Aquatics. Scan the QR Code on the poster and do your part so that Singapore Aquatics can continue to conduct free swimming lessons for children and youth from underprivileged backgrounds. Learning to swim and be water-safe is part of the multi-layer of drowning prevention.

Water Safety is a Shared Responsibility.
I pledge to do my part.
Personal Responsibility Towards Water Safety and Drowning Prevention.
Prevention Made Possible.
Anyone can drown, no one should.
Sesiapa sahaja boleh lemas, tiada siapa yang harus.
珍爱生命, 预防溺水。
யார் வேண்டுமானாலும் மூழ்கலாம், யாரும் மூழ்கக்கூடாது.

27th June 2024

May 2024 - SwimSafer Updates!

Dear Coaches,          

 We extend our heartfelt thanks to the coaches who attended the SwimSafer Townhall Engagement event from May 13th to 14th at BlackBox SportSG. We truly appreciate your dedication and the time you spent participating in the session.

 For coaches who were unable to attend the engagement, we have prepared a brief summary with infographics of the key points presented by SportSG, Singapore Aquatics and NICA. This information aims to provide you with an overview of the discussions and updates shared during the Engagement session.

SportSG

Transition System (Temporary)

  • SwimSafer Assessment Registration | Theory Quiz | Assessor Grading

Integrated System (Q2 2025)

  • Integrated System with centralized assessment system to enhance the experience of learners and ensure that they are safe in, on and around the water and to swim well

In 2024, we will explore the following:

  • Partner SAQ to design and provide a comprehensive suite of courses available for instructors and assessors to upskill themselves as part of CCE
  • Implement a transition system to enable the selection of qualified assessors for assessments and explore ways to simplify the instructor-assessor matching process.
  • Conduct more independent checks and audits on assessments to provide feedback to further improve the instruction of SwimSafer
  • Kickstart a public education campaign on SwimSafer to better inform and involve parents as a partner in supporting their child’s progress in SwimSafer.  

image001[28]

image002[5]

Singapore Aquatics

  • A comprehensive program to enhance swimming education and coaching, with coaching pathways, including SwimSafer instructor courses and coaching specializations. (Found in infographic)
  • Continuous learning and monthly workshops for coaches' professional and personal development to earn their CCE hours.
  • Holistic learn-to-swim program found in our National Swimming Framework – Full Ecosystem (Found in infographic), which focus on inclusivity and accessibility, with programs tailored for various age groups and abilities. The program also includes specific skills training for different aquatic sports like open water swimming, artistic swimming, diving, and water polo.
  • Introduction of Centralized SwimSafer assessment centers plan to ensure standardization, efficiency, and integrity.
  • Timeline of the upcoming events (Found in infographic).
  • Membership renewal (June 2024) - $20 discount code

image003-4

image004-2

NICA

  • NICA provided insights to their backstories with services they provide.

Some additional links:

-              I am interested in an online session to clarify any questions regarding the transition system: https://forms.gle/L1w8izcdP4vncSRj6

-              To view the consolidated version of the slides, please click on the following link: https://tinyurl.com/3crc73xw

As we navigate through this transition, it's crucial to maintain clear communication with all stakeholders, including MOE vendors and parents. To facilitate this, we have established FAQ pages to address any inquiries or concerns. Your feedback is highly valued, and we invite you to share your thoughts by completing the feedback form available at the following link: https://forms.gle/gViUgLbbYwKk1hCs7 .

Thank you!

On behalf of 

Capture-2         Capture 1

 

24th May 2024

July 2023 - Sport Safety Core Values

Screen Shot 2023-08-21 at 3.31.22 PM

 

June 2023 - SwimSafer Updates

Dear SwimSafer Community,
Thank you for your continued support and dedication to promoting water safety. We would like to provide you with important highlights, updates and reminders for the month of June:
SwimSafer Assessment Procedure Highlights
1. Timely Results Upload, Attendance, and Punctuality - As Assessors, it is mandatory to upload assessment results within 24 hours after the conclusion of Assessment. This prompt submission enables efficient processing and certification of participants. In addition, all Assessors are expected to attend Assessments on time. Punctuality is crucial for a smooth and efficient assessment process. Disciplinary action will be taken against consistent latecomers or no-shows.
2. SwimSafer 2.0 Assessment Sequence (Silver Stage 5 and Gold Stage 6) - With reference to the SwimSafer 2.0 Assessment protocol and Instructor Manual, parts or components that are labelled “sequence” should be done in the prescribed sequence. The first part of Silver or Gold (Swim) does not indicate a “sequence” and serves only as a recommended guide for the order of swim. Instructors have the flexibility to change the order of the Silver and Gold swim components in view of prevailing pool and safety conditions, however it is the Assessors’ role to ensure each participant completes all the required must-see components for the respective stages. Cooperation between Instructors and Assessors is critical so that the assessment can be carried out in a safe and timely manner.
Administrative Matters
3. Email and Portal Check - In order to stay informed about the latest information and important changes regarding Assessments, it is essential for Service Providers, Instructors, and Assessors to check their emails and the SwimSafer portal regularly. This practice ensures that all individuals involved are notified of any unexpected changes arising from unforeseen circumstances. Neglecting this responsibility may lead to disciplinary measures for repeated instances of Assessments no-shows.
4. Amendments to Assessment Application - We would like to emphasize that any amendments to the Assessment application(s) upon publishing are strictly discouraged as such actions contravene the SwimSafer 2.0 Assessment and Application Guidelines. It is important to ensure accuracy and consistency in the assessment process while ensuring the integrity of the programme and results. As per guidelines point 8, request for cancellations / refunds will not be entertained unless due to valid reason(s), compassionate, medical and/or other valid reasons supported by relevant evidence (e.g. medical certificate and/or etc).
5. Assessment Timeline - Randoms checks will be conducted and we will not hesitate to remove SwimSafer 2.0 Assessments published less than 10 calendar days before the assessment date. We urge all service providers and instructors to schedule and publish assessments well in advance to avoid cancellations and voiding of results.
6. Usage Permit Renewal - All SwimSafer 2.0 instructors are expected to renew and purchase your usage permits. To ensure compliance, random checks will be conducted. Non-Usage Permit holders will not be allowed to conduct SwimSafer lessons.
Important Reminders and Maintenance Updates
7. Swimming Equipment and Attire - Based on feedback from ActiveSG sport centre managers, we would like to remind Instructors to ensure that swimming equipment and attire are not left lying around the pool area. Items left unattended will be removed without any notice.
8. No Filming / Photography - Unauthorized filming or photography at ActiveSG Facilities is strictly prohibited. Please respect the privacy of other patrons and refrain from such activities.
9. Delta Swimming Complex - The competition pool at Delta Swimming Complex has a depth of 1.6m, which is not suitable for SwimSafer 2.0 Assessments for Silver Stage 5 and Gold Stage 6. Kindly submit the request to change your venue if SwimSafer 2.0 Assessments for Silver Stage 5 and Gold Stage 6 have been arranged at Delta Swimming Complex.
10. Yishun Swimming Complex - The teaching pool at Yishun Swimming Complex will undergo urgent maintenance works from 24th May to 10th July (exact dates to be confirmed). Alternative pool arrangements should be made during this period to avoid over-crowding the competition pool especially for the lower stages 1 and 2.
If you have any queries, kindly contact us at SPORT_swimsafer@sport.gov.sg.
Thank you for your attention and cooperation. Together, we can create a safe swimming environment for all.

February 2023 - SwimSafer updates

Greetings from the SwimSafer Team.

We would like to thank everyone in the SwimSafer community for your support and feedback regarding the November 2022 Update. Please refer to the important updates for Feb 2023:

Extension of Assessor License Expiry

All current Assessors’ Licence Expiry will be extended till 31 Dec 2023 to synchronise with the SwimSafer 2.0 re-Certification expiry for all Instructors. All Instructors and Assessors must ensure that their NROC accreditations, SwimSafer 2.0 Instructor License and ActiveSG Usage Permit (SwimSafer) are current at all times and maintained till 31 Dec 2023. There will be no provision granted to Assessors if they fail to upkeep or do not possess the required valid qualifications. There is no new Assessor Course scheduled until further notice.

SwimSafer 2.0 Assessment and Application Guidelines

We will continue to monitor the conduct of the assessments and seek to improve the overall conduct and professional standards of the Swimsafer assessments. This is an updated version to provide greater clarity and to further streamline processes for the conduct of SwimSafer Assessments. Please refer to the attached version which will take effect from Mar 2023, below are some key reminders: 

  1. Upholding the Integrity of Assessments

Our priority is to ensure the continuity of Assessments as well as the accuracy of results and certification. All Assessment change requests by Service Providers/Instructors MUST be submitted at least three (3) working days before the assessment date, assessment cancellations and refunds will only be approved upon valid reasons provided and with attached relevant documentation submitted by the participant(s). All requests and submissions will be reviewed and approved on a case-by-case basis.

  1. Code of Conduct – Roles and Responsibilities

Please refer and adhere to the updated the roles and responsibilities for Service Providers, Instructors and Assessors including the Code of Conduct for clarity and to reduce any misunderstanding during the conduct of Assessments.

  1. Reminder on Administration matters

As mentioned in our previous update, we would like to seek the community’s assistance and cooperation to ensure the accuracy of the participants details when registering for Assessments and avoid making changes after the assessments have been created. Service providers or Instructors are reminded to seek the participants’ consent via ‘Participant’s Consent Form for the Collection of Personal Data’ before creating an assessment. Participants’ personal data should not be submitted without permission as a placeholder to be changed after assessments have been published. Please refer to the SwimSafer 2023 eDM and Participant PDPA Consent form found on the SwimSafer website for your necessary information and dissemination to parents.

Stages Ratio
Stage 1 & 2 (combined) Minimum 5 and maximum 30 participants
Stage 3 & 4 (combined) Minimum 5 and maximum 20 participants
Stage 5 & 6 (combined) Minimum 5 and maximum 10 participants

SwimSafer 2.0 Assessment Minimum Participant Group Size

Please note that wef 15 Mar 2023, the minimum number of participants to be registered for SwimSafer 2.0 Assessments will be revised to the original minimum of 5 pax in the SwimSafer Portal for all stages which will supersede the restrictions previously implemented.

SwimSafer Portal – Regular Maintenance and System Update Schedule

Please be informed that the SwimSafer Portal undergoes regular system maintenance and update every Wednesday 8pm to Thursday 2am. We would like to advise all Service Providers and Instructors to avoid publishing your assessments (including any payment or credit card transactions) during this period to avoid any system payment errors or assessments being published without Assessment codes.

Query Management

Do refer to our website https://go.gov.sg/swimsafer for regular updates and information. For other queries, please contact us at SPORT_swimsafer@sport.gov.sg.

2023 SwimSafer EDM

Click here to view 2023 SwimSafer EDM

Nov 2022 - SwimSafer updates

To all SwimSafer Service Providers, Instructors and Assessors,
Greetings from the SwimSafer Team.
Firstly, we would like to thank everyone in the SwimSafer community for your patience and feedback for the past years. We would like to assure the community that we have been reviewing highlighted issues by the community and we stay committed to improving SwimSafer 2.0.
In our efforts to improve communication with the SwimSafer community, we will start providing regular monthly updates and here are some important highlights for Nov 2022:
New Official SwimSafer Website
We have refreshed the Swimsafer website with the latest announcements, SwimSafer 2.0 videos as well as FAQs on SwimSafer matters. Check out this link (https://go.gov.sg/swimsafer) regularly for updates.
SwimSafer 2.0 Assessment Procedures & Guidelines
We would like to seek the community’s support to maintain the professionalism and standard of the programme. We would like to surface the following areas for your attention:
  1. Participants’ E-Certificates
For this year, we have observed a significant increase in the number of errors for wrongly tagged participants’ e-Certificates and instructor groups created with the wrong participants’ SwimSafer stage for assessments. We would like to remind all that it is the Service Providers’ or Instructors’ responsibility to ensure that the participants’ details including NRIC, Full name and Date of Birth (DD-MM-YYYY) are registered correctly and match the participants’ ActiveSG Membership Account details. All participants need to create their ActiveSG Membership Accounts prior to registering for assessments. Register via the ActiveSG mobile app or https://go.gov.sg/members-myactivesg. Please note that the e-certificate will not be generated or tagged accurately even if the participant details were amended after and re-tagging or stage changes will require at least thirty (30) business days to be reflected.
  1. Assessor no-shows, Punctuality and Service Providers assigning Instructors as Assessors
The team has observed a significant increase in ‘no-show’ of assessors as well as service providers allocating instructors to conduct self-assessments for their participants. We would like to reiterate that this compromises the integrity of the assessment. Warnings will be implemented.
To ensure the continuity of scheduled SwimSafer 2.0 Assessment(s), all assessment change requests MUST be submitted at least three (3) working days in advance of the assessment date via FormSG https://www.go.gov.sg/ssassessmentchanges and these will be reviewed on a case-by-case basis. For fairness and transparency of bidding process, change of Assessors will no longer be accepted without valid reason, withdrawal of Assessor can only be requested by the current Assessor.
  1. Assessments at Non-ActiveSG Swimming Complexes
Several assessment conducted at non ActiveSG facilities do not meet the respective SwimSafer stage depth requirements. For bookings under ‘Others’, it is mandatory for all service providers to include the full address including postal code of the assessment location for both the assessor payment verification and for the assessors to be aware of the location. In addition, you will be required to submit pool specifications to SwimSafer team for approval before application of the assessment or upon query.  
The Use of Assistant Coaches - SwimSafer 2.0 Instructor Responsibilities
With reference to the SwimSafer 2.0 Instructor Responsibilities (page 16) in the Instructor Manual (Pls see attached document), the instructor should always ensure adequate supervision of the students according to stipulated ratio of 1:10 (Instructor-Students), if necessary, a co-instructor may assist based on class ability. However to conduct SwimSafer 2.0 programme in our ActiveSG pools, all coaches (including assistant coaches) must possess all of the following:
1.      Valid Usage Permit
2.      Active National Registry Of Coaches (NROC) Membership
3.      Valid SwimSafer™ 2.0 Instructor or Assessor Certification
 
Query Management
Do refer to the FAQs found on our website https://go.gov.sg/swimsafer for regular updates and information. For other queries, the SwimSafer Team will seek to respond promptly. If you do not receive any reply from us for more than 3 working days, please contact us at SPORT_swimsafer@sport.gov.sg.

Oct 2022 - ActiveSG Facilities Closure

Please be advised that all ActiveSG sport centres and sport facilities will be closed due to an internal event on 31 October 2021 (Monday) from 6:30am to 4pm. Our facilities will resume operations after 4pm. Please bookmark this URL (www.myactivesg.com/facilities/sport-centres/facilities-closure) for future reference too.

July 2022 - MOE SwimSafer Resumption Notice

Dear SwimSafer Service Providers, Instructors and Assessors,
It has been 2 long years and with many adaptations along the way to enable us all to continue our business in a safe and smooth manner.

We would like to express our appreciation for everyone’s cooperation and understanding. With the relaxation of Safe Management Measures, the MOE SwimSafer programme will be recommencing on 27 June 2022 at many ActiveSG Swimming Pools.

Do keep a lookout for the notices at the respective facilities and avoid the peak period from Monday to Friday 8.00am to 4.00pm.  

We look forward to working with all of you as we continue this journey together. Stay safe and take care.

SwimSafer™ 2.0?

The SwimSafer 2.0 programme consists of six progressive stages, each comprising approximately 12 hours of lesson time. Survival and activity skills are taught in each stage of the programme, working progressively toward the next stage. 

Upon successful completion of theory test and practical test for each stage, participants are able to obtain their e-certificate through FileSG. 

The programme aims to teach swimming proficiency and water survival skills in a fun manner. These skills are necessary to help reduce the number of drowning incidents in Singapore.

The SwimSafer programme consists of 6 stages.

SwimSafer Stages GIF
Please click on the stage below for more details:

1 Stage 1

The objective is to develop confidence and independence in the water, learn general and deep-end water safety. Techniques taught include the forward and backward movement, safe entry and exit, and personal water safety.

The SwimSafer videos have been temporarily removed for review.

2 Stage 2

General skill development including unassisted step entry into the water, sculling, feet first surface dives, personal water safety skills as well as water safety in aquatic environments. One of the goals is to achieve 25 meters of continuous swimming.

The SwimSafer videos have been temporarily removed for review.

3 Stage 3

Entry skills such as the stride jump will be taught. Skills include sculling, underwater skills and putting on a personal flotation device (PFD) whilst in water and swimming with it. One of the goals is to achieve 50 meters of continuous swimming.

The SwimSafer videos have been temporarily removed for review.

4 Stage 4 (Bronze)

Development of student’s stroke techniques is a focus here, along with coordinated breathing in deep water. This stage sees the introduction of throw rescues and more personal survival skills. One of the goals is to achieve 100 meters of a variety of strokes.

The SwimSafer videos have been temporarily removed for review.

5 Stage 5 (Sliver)

Fundamentals of diving will be introduced. Development of personal survival knowledge will continue with a situational context of swimming quickly away from a sinking boat. Students will be required to demonstrate efficient stroke techniques by swimming a variety of strokes over 200 meters within a given time frame.

The SwimSafer videos have been temporarily removed for review.

6 Stage 6 (Gold)

Students will be required to perform a variety of strokes with efficiency over 400 metres within a given time frame for each stroke. Personal survival skills like making use of clothing to make a personal floatation device and swimming with them, putting on a life jacket in water and demonstrating the Heat Escape Lessening Posture technique will be taught.

Each stage consist of different elements that include:

  •  Entries and Exits
  •  Sculling and Body Orientation
  •  Underwater Skills
  •  Movement/Swimming/Strokes
  •  Survival Skills
  •  Rescue Skills
  •  Knowledge

The SwimSafer videos have been temporarily removed for review.

How to Register?

There are 2 ways to enrol for the SwimSafer 2.0 programme: 

  1. Primary school students can enquire and register for the SwimSafer Programme with their respective MOE schools.
  2. Register privately with an accredited SwimSafer swimming instructor. 
    Click on the List of Instructors (PDF file) to view their details.
    (Instructor list updated as of 2nd Dec 2024)


About SwimSafer Instructors and Assessors

The SwimSafer 2.0 programme and assessments are conducted by SportSG accredited SwimSafer 2.0 instructors and assessors.

SwimSafer instructor are required to possess valid:

  • National Registry Of Coaches Membership (NROC)
  • Understanding Safe Sport as a Coach
  • Standard First Aid + AED 
  • SwimSafer™ 2.0 Instructor certification 

SwimSafer assessor is required to have:

  • Fulfilled the criteria of a SwimSafer™ 2.0 instructor AND 
  • SwimSafer™ 2.0 Assessor certification 

 

Location of ActiveSG Pools

All SwimSafer assessments can be conducted at any ActiveSG pools and private swimming facilities if the pool specification meets the requirement of the SwimSafer assessment for the respective stages.

1 North
2 East
3 North-East
4 West
5 Central

MyActiveSWIM™ Scheme (Swim Pass)

[Available from 15 August 2024 onwards]

1 What is MyActiveSWIM™ scheme?

MyActiveSWIM™ provides ActiveSG members unlimited pool access to all ActiveSG swimming complexes islandwide (EXCLUDING MOE Evans Pool).

2 Who is eligible for MyActiveSWIM™ scheme?

Users have to be a verified ActiveSG member before being eligible to purchase MyActiveSWIM™ scheme.

3 What are the rates for MyActiveSWIM™ scheme?

Details of MyActiveSWIM™ scheme are as follows:

Category

Monthly unlimited access
(All Day)

12 months unlimited access
(All Day)

Child/ Student
(Below 18 years old)

$5/ month

 

Adult (18-54 years old)

$10/ month

 

Senior
(55 years old and above)

$5/ month

$50
(for conventional swimming complexes only)

$60 (for all swimming complexes)
4 How to sign up for MyActiveSWIM™ scheme?

Members can sign up for MyActiveSWIM™ scheme via the following channels:

  • ActiveSG mobile app Log-in> Buy Scheme 
  • members.myactivesg.com  Log- in> My Account> Buy Scheme 
  • Guest Services Offices / Swimming Complexes

Get Your Pass Now

 

5 How to pay for MyActiveSWIM™ scheme?

Payment can be done via:

  • Member’s eWallet (using the ActiveSG app and website)
  • Credit Card (using the ActiveSG app and website)
  • Cash/ Credit Card at our ActiveSG Sports Centres / Swimming Complexes
  • NETS at selected Guest Services Offices
6 Is there a minimum period that I need to purchase for MyActiveSWIM™ scheme?

Members can purchase MyActiveSWIM™ scheme on a monthly basis.

SwimSafer Theory Test


A Guide to attempt Your Theory Test

1 Step 1
Step 1
  1. To take the SwimSafer theory test, please head to this portal.
  2. Please read and follow the instructions carefully before filling up your details.

2 Step 2
Step 2

 

  1. Fill in participant's Birth Certificate no., NRIC no. or FIN no.
  2. Make sure the correct name is key in. The name will appear exactly on the participant's certificate depending on the name you have keyed in.
  3. Please enter email address that you want the e-certificate (FileSG) link to be send to. Preferably a parent or a guardian's email address.
  4. Please make sure to enter the correct stage that participant is taking. If participant passed the wrong theory quiz stage and passed the correct practical stage, the e-certificate would not be trigger.
  5. Lastly, enter the mobile phone number, preferably a parent or a guardian's phone number. This is for you to receive an OTP to retrieve the e-certificate.  
3 Step 3

Step 3

  1. Please read the terms and conditions before accepting.
  2. Click next when you are done.

4 Step 4

Step 4

  1. After the accepting the terms and conditions, you may start on your theory test.
  2. Multiple attempts are allowed until you have pass the test.

 

5 Step 5

Step 5

  1. After completing the test, you can view the result at the top of the page.
  2. A minimum of 90% score is required to pass the test.

 

6 Step 6

Step 6.1

Step 6.2

  1. If you pass your test, please remember to take a screenshot of the result for your own record.
  2. If you have fail the test, please click on "try again" to attempt the test again.

 

 

For Additional Knowledge

Click on Water Safety Knowledge to find out more.

 

SportSG SwimSafer Remediation Programme

MOE Students who did not meet the requirements of the MOE SwimSafer 2.0 Stage 1 Programme are invited to take up this fully funded remediation programme initiative with SportSG. This remediation programme will be conducted by qualified SwimSafer Intructors outside curriculum time.

Details of remediation programme:
Day of Lessons: Lessons will be either during Term Time on Weekdays, 2
Weekends or School Holidays (Last Week).
Mode of transportation
for participants:		 Parents to Chaperone and Provide Transport for participants
to the respective venues.
Available time slots: 2:30-4pm        or 7-8:30pm
How to sign up: Parents to register interest via SwimSafer Query Form
Lesson details: 3 Lessons + 1 Assessment (Total 4)
Locations: Bukit Batok SC Closed Wednesdays
  Jalan Besar SC Closed Tuesdays
  Delta SC Closed Wednesdays
  Yio Chu Kang SC Closed Thursdays
  Heartbeat @ Bedok SC Closed Thursdays

 

Requirements

  1. Parents to make their own transport arrangements for their child to get to the venue.
  2. Participants are required to attend all 3 remediation lessons in order to be eligible for their swim assessment
  3. No make-up test for their swim assessment in the event of any absences.
  4. Participants to wear proper swimming attire according to the pool's rules.
  5. In order to proceed to the assessment in the 4th session, participants will need to pass the online theory quiz administered through the ActiveSG portal after the 3rd lesson.
  6. To pass the SwimSafer 2.0 remediation programme, the participants must pass BOTH the practical test and online theory quiz.
  7. Ensure that stage 1 is selected for the online theory quiz with your correct name, NRIC/FIN and DOB keyed in. Successful completion of the theory quiz will indicate “well done” upon achieving score of 90% and above.
  8. Parents are allowed to sign up for 2nd attempt maximum, if the child did not meet the requirements of the remediation programme at the 1st attempt.

If you are keen to register your child for the remediation programme, kindly submit the following query form SwimSafer Query Form

 

e-Certificate Retrieval Guide

Video Guide

 

Non-Video Guide

Non-Singpass e-Certificate Retrieval

1 Step 1

To find the “Retrieve without Singpass” option, visit https://www.file.gov.sg/retrieve

2 Step 2
Enter the Transaction ID and select submit.
  • Transaction ID can be found in the issuance notification email (subject: Your SwimSafer Certificate is ready) sender : SportSG (via FileSG) no-reply@file.gov.sg)
3 Step 3

You will be presented with two options: (1) Log in with Singpass (2) Retrieve without Singpass. Select “Retrieve without Singpass”    

  • If you do not see “Retrieve without Singpass” option, it is likely that your document was issued without a valid mobile number. Please contact SportSG at  activesg_swimsafer@sport.gov.sg to update with a valid mobile number.
4 Step 4

After selecting ‘Retrieve without Singpass’, you will be required to verify the recipient’s identity with the following information:

  • Certificate Holder’s NRIC/FIN
    • The Certificate Holder is the person that is shown in the issuance email under Recipient Name.
  • Certificate Holder’s DOB
5 Step 5
If the information is accurate, you will be prompted to select how you would like to receive a 6-digit OTP – via email or mobile SMS. Enter the OTP received to proceed to retrieve your document.

  • For SwimSafer assessments registered BEFORE 30th June 2024:
    -Due to the migration of records from previous MyActiveSG app, starting 15 August 2024, SwimSafer 2.0 participants will no longer be able to download their e-certificates from MyActiveSG website or app.
    -The e-certificates will be migrated in phases and will be available by the end of September 2024 onwards in batches for you to retrieve from FileSG.


  • For SwimSafer assessments prior to 2018:
    -SwimSafer 1.0 was originally administered via Singapore Life Saving Society (SLSS).
    -For all SwimSafer 1.0 Assessments prior to 25 Apr 2018, a physical certificate was issued by SLSS, therefore there is no e-certificate generation in ActiveSG Membership Account for SwimSafer 1.0. 

 

Coaching at ActiveSG Pools

Usage Permit

To conduct SwimSafer 2.0 programme in an ActiveSG swimming pool, an instructor must first have a valid usage permit.  This permit enables an instructor to utilise ActiveSG swimming facilities for their coaching purposes. The permit is valid for 1 calendar year from the date of purchase. If your usage permit has expired, application for the permit can be made via this usage permit link

To apply/renew for a usage permit, individual instructor must have the following prerequisite:

  1. NROC membership
  2. SwimSafer 2.0 Certification

Registration & Payment:

  1. A fixed registration fee of $125.00 (non-refundable) is required.
  2. Payments are processed via FormSG using Stripe, which includes options such as credit cards, Apple/Google Pay, and PayNow.
  3.  Upon successful submission and payment, you will receive a payment receipt, confirmation email, and SMS within 2-3 minutes.

Reporting and On-site Verification:

  1. Attendance Form – When entering ActiveSG pools, SwimSafer Instructors should continue to scan the QR code for daily attendance at the entrance.
  2. Show Confirmation for Verification - Please ensure you have your confirmation email and/or SMS ready to present to the counter staff for verification upon request.

 

Corporate Booking of Swimming Lanes

Only corporate companies are able to book ActiveSG lanes to conduct swimming classes other than SwimSafer. 

Rates and application form for corporate booking can be found in the link below:
Corporate rates

 

Application of Assessment

All applications for SwimSafer 2.0 assessment must be applied online through FormSG. SwimSafer assessment consists of one (1) practical assessment and one (1) online quiz. The participant must meet the requirements for the practical assessment and the online quiz to pass the assessment.

For each SwimSafer assessment, each participant has only one (1) attempt for the practical assessment but may attempt multiple tries for the online quiz until he/she has passed or up to 3 months upon application.

1 Personal Data Protection Act (PDPA) Ruling (*Not applicable to MOE School Programme)

As of 1st September 2019, the PDPA ruling will be in effect. Attached are two forms – Warranty Clause and Parent Consent Form.

The Warranty Clause Form will be signed by all service providers with signature and to be sent back to us via email.

 The Parent Consent Form will be signed by all your participant/parents. The signed consent forms must be kept by you for at least 7 years

SwimSafer Vendor PDPA Collection Form

SwimSafer Warranty Clause Form

2 Find an Assessor
  • Service Providers can use the excel link below to find their assessors before creating an assessment.
    • Assessor Finder (Updated as of 1st November 2024)
    • There will be dropdowns for you to select the zone, day and time to filter out the right assessor for your assessment.
  • Once Service Provider has chosen an assessor, confirmed agreement for assessor allocation or arrangement should be pre-confirmed between Service Provider and Assessor before registering
    • Assessor names indicated on the registration form will be taken as confirmed.
  • Please do look for another assessor and submit an Assessor Change Request Form if the current assessor withdraw with valid reasons.
3 Create Assessment through Assessment Registration Form
  • You may key in the details of the participants through FormSG or you may use the excel template below to submit via FormSG.
  • MOE may submit the details using the excel templates provided to our email or via FormSG.
     
    • Click on SwimSafer 2.0 Assessment Registration Form to start registering.
      Click on SwimSafer 2.0 Assessment Registration Form Guide to help you through registering.   

    • Submit the details through  FormSG by using excel templates below (Please follow the instructions guided on the first tab of the excel and fill in the details on the SwimSafer Assessment Participant tab):
      Registration for Private Participants Template (Updated as of 13th November 2024)
      Registration for MOE Participants Template (Updated as of 13th November 2024)

  • If no assessor has been arranged please indicate placeholder on the excel spreadsheet or template under Assessor column
    • Eg: Assessor 1, Assessor 2, or JL1, JL2, etc
    • Help to split the participants by Stage 1/2 – 30pax, Stage 3/4 – 20pax and Stage 5/6 – 10pax
  • Application(s) has to be submitted at least 14 calendar days prior to the assessment date.
4 Assessment Registration FormSG Observations

1. Please ensure that participants information is as accurate as possible
• Eg: NRIC invalid – requires verification with parent & email clarification
• Eg: Date of Birth – YYYY-MM-DD (2009-01-11)
• Number of participants matches payment amount (FormSG does not do auto calculation)
• Participant email and mobile leave blank – participant submit using theory quiz

2. Minimum payment amount is $50 per assessment registered
• If less < 5 participants registered → Do not submit place holders, leave blank
• If amending or updating less < 5 participants → Use Change Request FormSG
• If adding more > 5 participants → Use the Top-up/Add-on FormSG

3. Each assessment registered should be for that particular date/timeslot, do not add columns to split the date/time or combine assessments
• Group participants by Stage 1/2 – 30pax, Stage 3/4 – 20pax and Stage 5/6 – 10pax and instructor assigned should be different if conducting different group stages

4. Strictly no merging of 2 different levels per participant under the same assessment group.

5. Mixing of participants from different stages is allowed within a single assessment group, following this configuration: Stage 1 & 2, Stage 3 & 4, Stage 5 & 6

6. It is mandatory for all service providers to include the full address of the assessment for assessor payment verification and for the assessors to be aware of the location.
5 For Non-ActiveSG Swimming Pool Assessments
  • For all private pool facilities, service providers to submit pool specifications to SwimSafer team for approval before registering for the assessment. Service provider who did not submit the pool specifications is at risk of having the assessment terminated by the assessor(s) on-site if the pool does not meet the requirement.
  • Service providers shall be responsible and must inform Assessors on the terms & conditions for the access to private pool facilities . 

 

Changes in an Assessment

  • Should any SwimSafer assessor be unable to make it for the assessment because of a valid reason, he/she should make the arrangement to re-assign the assessment by informing the service provider.

  • If the assessor did not turn up for the assessment and no prior arrangement has been made, the Service provider / instructor should attempt to look for a qualified assessor on-site and the arrangement will have to be made known to SportSG.  In the event that no replacement assessor can be found, the assessment will have to be postponed.

  • SportSG strongly encourages service providers to print a hardcopy of the assessment form as a contingency measure, in preparation of various scenarios e.g. adhoc assessor replacement or when there is a network error. 

  • For cancellation or change of Date/Time, Service Provider/Instructor is to officially inform the assessor at least 3 calender days prior and Change Request Form is to be submitted.

Cancellation & Refund for Service Provider

 

  • Once the booking of SwimSafer assessment is made, request of refund is not allowed, unless it is of valid reason(s).

  • For compassionate, medical and/or other valid reasons must be supported by relevant evidence (e.g. medical certificate and/or etc), the application will be reviewed on a case-to-case basis.

  • For any cancellation of assessments due to valid reason(s), the service provider must inform the assigned assessor and submit the SwimSafer Cancellation & Refund Request Form

 

SwimSafer Instructor Course

 

Swimsafer course

Please Note: 

This course is only intended for NROC Coaches who do not hold SwimSafer Instructor certification and will be enrolling in the SwimSafer Instructor Course for the first time.
 
To be eligible for the SwimSafer Instructor Course, do ensure to have the following prerequisites below:
  1. Registered NROC Full Membership
  2. Successfully completed "Understanding Safe Sport as a Coach" on SportSG-ED.
    Download Understanding Safe Sport as a Coach Guide now to get you started.
  3. Registered member of TeachSAQ/CoachSAQ
    Register here: www.revolutionise.sg/sgswim/registration

If you have all the above steps done, click on SwimSafer Instructor Course Interest Form to register your interest with us.

 

New Assessor Registration

Step 1 : SwimSafer Instructor & Assessor Declaration Form

Please declare on the SwimSafer Instructor & Assessor Declaration Form.

  • Compulsory for all assessors to make acknowledgement 
    & declaration of the following:
    ✓ Assessor Vendor@gov & PayNow NRIC declaration
    ✓ Instructor R&R
    ✓ Assessor R&R
    ✓ Code of Conduct

  • Consent for Contact Information
    ✓ Permission to share contact information upon 
    request / confirmation of assessment job

  • Select your preferred assessor zones or locations
    ✓ To be distributed as a form of contact list for service 
    providers / instructors to engage available assessors

 

Updating of New Assessors will be done every 1-2 weeks
• SwimSafer Assessment Registration FormSG
• SwimSafer official website + Assessor Job Listing

Step 2 : Vendors@gov

Register supplier account Vendors@gov as an individual through this Vendor Registration link.

To facilitate Assessor payment process for 2024 SwimSafer assessments, kindly enable your account with Vendors@gov:
• Accept CAYE payments
• Default payment mode - PayNow NRIC

Step 3 : PayNow NRIC

Register NRIC to preferred Bank PayNow account                                      

You may have already been informed by the Central Provident Fund    
Board (CPFB) that with effect from 10 June 2024, PayNow will be the 
default mode of payment for Contribute-As-You-Earn (CAYE) 
Contribution for Self-Employed Persons (SEPs) who are Singapore 
Citizen (SC) and Permanent Residents (PR). 
 
IMPACT TO SC/PR SEPs

• For existing PayNow users, do ensure that your details are updated. 
• SC/PR SEPs are to get prepared for this change by linking their NRIC 
to PayNow to receive payment from SportSG. Failure to do so may 
result in payment being withheld from processing. 
• Should there be any failure to link your NRIC to PayNow
successfully before payment processing, CPFB will charged a 
processing fee of $0.55 per failed transaction against SEPs 
ongoing/future transaction. This fee will be offset against the 
payment to you.

 

2-Sep-13-2024-03-04-56-7846-AM

 

Assessor's Guidelines

1 Assessment Allocation
  • Service Providers & Instructors will be given the option to select and coordinate from a list of assessors to allocate for their assessments.

  • Assessors are also able to book the assessment slots through the Assessor Job Listing on the next Tab.
    • Click on this Job Listing Instructional Video Guide on how to book an assessment slot.
    • 3 types of email responses received by Assessor after booking a slot.
      • Confimation
        Screenshot 2024-10-01 173559
        • Assessor who bid for the slot(s) first are confirmed
        • Alternatively, if the previous Assessor has withdrawn, Assessor on waiting list will be assigned confirmation instead.

      • Waiting List
        Screenshot 2024-10-01 173619
        • Assessors who bid for the slot(s) but not first are on left on waiting list instead
        • 7 days/1 week before practical will be updated.

      • Cancelled/Unsuccessful
        Screenshot 2024-10-01 173638
        • Confirmed Assessors who withdraw with valid reasons
        • 7 days/1 week before practical if no changes to confirmed Assessor, waiting list Assessor will be cancelled /unsuccessful.
2 Assessing Practical Test
  • Testing Protocol remains unchanged. Untitled design (2)-1
  • Manual assessment checklist will be mandatory for verification.
  • Report to the respective assigned assessment.
  • Cooperate and work with the instructor at the assigned assessment.
3 Submission of Results
  • Assessments will be graded through SwimSafer Practical Assessment Portal.
  • Assessment Code and Assessor ID are required to login to the SwimSafer Practical Assessment Portal.

Click on SwimSafer Practical Assessment Results Submission Portal to start grading.

Click on Result Submission Instructional Video Guide to help you navigate through the portal.

4 Amendments & Reporting for an Assessment

Payments for Assessors

  • Payments will be made to all assessors by the end of the following month after all records of completed assessments are verified. 
    For e.g. Assessments done from 1st January to 31st January will be processed in the first week of February and payment will be made to all assessors by the end of February.

  • It is the assessors’ duty to update the results immediately after each assessment is completed.

  • Failure to update results within 24 hours of the assessment will lead to payment discrepancy. 

  • For assessors who have been inactive from SwimSafer assessments for at least 6 months, do register and submit your bank payment details via the vendor@gov to facilitate payment process. Ensure that preferred payment type is PayNow NRIC.

  • Assessors are to ensure that their preferred bank account is link to their PayNow NRIC. You may refer to the steps to link your account in PayNow Registration Guide.

SwimSafer Assessor Course

General Enquiries for All

1 Enquiries on SwimSafer 2.0 Assessment

Looking for a Swim Coach?

There are 2 ways to enrol for the SwimSafer programme: 

  1. Primary school participants can enquire and register for the SwimSafer programme with their respective MOE schools.

  2. Register privately with a SportSG SwimSafer accredited swimming instructor.

Click on the List of Instructors (PDF file) to view their details. (Instructor list updated as of 27 June 2024))

How to register for SwimSafer assessment?

There are 2 ways to enrol for the SwimSafer 2.0 programme: 

  1. Primary school students can enquire and register for the SwimSafer Programme with their respective MOE schools.
  2. Register privately with an accredited SwimSafer swimming instructor. 
    Click on the List of Instructors (PDF file) to view their details.
    (Instructor list updated as of 18th July 2024)
What is the minimum age to enrol for SwimSafer 2.0 programme?

The recommended minimum age for entry into the SwimSafer programme is 6 years old.

However, the minimum age may vary with different service providers and instructors.

Can participant with swimming background skip assessment stages?

Yes, the service provider/instructor will access the capability of the participant and advise accordingly. 

Can SwimSafer 2.0 programme be conducted at private swimming pool?

Service providers/Instructors will be able to advise.

In what circumstance, a participant is not allowed to take the practical test?

From 1st July 2024 onwards, participants must complete their theory test first before they can participate in their practical test. This is to make sure that they can receive their e-certificate smoothly.

2 SwimSafer 2.0 Certificate

How to retrieve SwimSafer Certificate?
Video Guide


Non-Singpass Retrieval (Non-Video Guide)

 

  1. To retrieve the recepient / your child's e-certificate from the FileSG website, visit https://www.file.gov.sg/retrieve
  2. Enter the Transaction ID and select submit.
    • Transaction ID can be found in the issuance notification email (subject: Your SwimSafer Certificate is ready) sender : SportSG (via FileSG) no-reply@file.gov.sg
  3. You will be presented with two options: Select (2) “Retrieve without Singpass”
    • If you do not see “Retrieve without Singpass” option, it is likely that your document was issued without a valid mobile number. Please submit the following FormSG https://go.gov.sg/ssreport to update with a valid mobile number.
    • Option (1) "Log in with Singpass" is only for recepients / children above 15 years old with a Singpass account. Logging in using the parents Singpass account will not be linked to recepient / child account.
  4. After selecting ‘Retrieve without Singpass’, you will be required to verify the recipient’s identity with the following information:
    • Certificate Holder’s NRIC/FIN
      1. The Certificate Holder is the person that is shown in the issuance email under Recipient Name.
    • Certificate Holder’s DOB
      1. If there is an error verifying, it is likely an incorrect date of birth was registered for your child’s SwimSafer assessment. Please submit the following FormSG https://go.gov.sg/ssreport with your child’s correct date of birth for us to refresh and send a new email as well as transaction ID to retrieve your child’s e-certificate.
  5. If the information is accurate, you will be prompted to select how you would like to receive a 6-digit OTP – via email or mobile SMS. Enter the OTP received to proceed to retrieve your document.
For SwimSafer assessments registered BEFORE 30th June 2024:
-Due to the migration of records from previous MyActiveSG app, starting 15 August 2024, SwimSafer 2.0 participants will no longer be able to download their e-certificates from MyActiveSG website or app.
-The e-certificates have been migrated in phases and will be available by the end of September 2024 onwards for you to retrieve from FileSG. If you did not receive an email to retrieve the e-certificate please submit the following FormSG https://go.gov.sg/ssreport for us to assist. 
 
For SwimSafer assessments prior to 2018:
-SwimSafer 1.0 was originally administered via Singapore Life Saving Society (SLSS).
-For all SwimSafer 1.0 Assessments prior to 25 Apr 2018, a physical certificate was issued by SLSS, therefore there is no e-certificate generation in ActiveSG Membership Account for SwimSafer 1.0. 
Reasons for not getting your e-certificate

Participant did not pass both assessments or incompletion of either assessment.

Theory Practical  Certificate
Pass  Pass  Yes
Pass Failed/Not Done/Absent No
Failed/Not Done/Absent Pass No

3 Where to attempt the Theory Test?

SwimSafer Quiz Portal
  1. To take the SwimSafer theory test, please head to this portal.
  2. For a smoother process to take the test, please refer to "SwimSafer Theory Test" under "Participants' Corner".

General Enquiries for Service Providers/Instructors

1 Registration for SwimSafer 2.0 Assessment

How to Register for a New Assessment?

 

Can participants be added to those who already Registered for the Assessment?
  • There is a minimum fee of $50 when registering 5 or less participants. 
    If you want to add on:
    Example 1: You have registered 3 participants initially, you want to add 2 more participants to the same assessment, you will need to send in an Assessment Change Request Form to add in the 2 participants as additional fee is not required.
    Example 2: You have registered 3 participants initially, you want to add 5 more participants to the same assessment, you will be required to send in the Assessment Registration & Payment form again with the additional 5 participants' details and to just pay for 3 participants, $10 for each participant.
  • For more than 5 participants:
    e.g. If you have 8 participants, there will be a charge of $10 per participant. In this case, it will be $80.
  • Add on participants for more than 5 participants' assessment:
    e.g. If you have registered 5 participants or more initially and you need to add on for 2 more participants to the same assessment, you will be required to send in the Assessment Registration & Payment form again to pay for the additional 2 participants, $10 for each additional participant.

2 Coaching at ActiveSG swimming complex/ private facilities

Can Swim instructors without SwimSafer 2.0 certifications coach at ActiveSG pools?

Instructors without SwimSafer certification can continue to coach at ActiveSG pools by booking for lanes via corporate booking.

Only corporate companies are able to book ActiveSG lanes to conduct swimming classes other than SwimSafer. 

Rates and application form for corporate booking can be found in the link below:
Corporate rates - ActiveSG (myactivesg.com)

How to Apply / Renew usage permit

To teach or coach in an ActiveSG swimming pool an instructor must first have a valid usage permit.  This permit enables an instructor to utilise ActiveSG Swimming facilities for their coaching purposes. 

To apply/renew for a usage permit, individual instructors must have the following perquisite:

(1) NROC membership
(2) SwimSafer 2.0 Certification
(3) Valid usage permit 

How to apply/renew usage Permit:

Click on Usage Permit Application Guide to help you through the process of applying or renewing your usage permit.

Can SwimSafer 2.0 assessment be conducted at private swimming pool?
  • It is mandatory for all service providers/instructors to include the full address of the assessment for assessor payment verification and for the assessors to be aware of the location.

  • For all private pool facilities, service providers to submit pool specifications to SwimSafer team for approval before registering for the assessment. Service provider who did not submit the pool specifications is at risk of having the assessment terminated by the assessor(s) on-site if the pool does not meet the requirement.

  • Service providers must inform assessors on the terms & conditions for the access to private pool facilities.

  • Service provider must ensure that the safety plan is well covered (most private pools do not have a lifeguard on duty)

3 What to do in the event of bad weather?

In the event of Rain-Off
  • The assessor of the assessment will check with the ActiveSG staff at the swimming complex on the projected duration of closure due to inclement weather.

  • Based on the information given, the assessor will make the decision to cancel the assessment if the closure duration exceeds the hour block for the assessment.

  • Service provider / Instructors to click on Rain-off option in the SwimSafer portal as soon as the assessment is postponed due to inclement weather.

4 Enquiries on SwimSafer 2.0 Theory test / Certificate

Why is the theory test result not reflected on the portal?

How to ensure theory test result is reflected on the portal:

  • Service provider/Instructor must key in the details provided by the participants accurately when registering the assessment(E.g. Name, NRIC, D.O.B, Stage), likewise for the participants when they logged in to attempt their theory test.

  • Common errors observed that have caused the theory test result inconclusive on the portal. 
    For example:
    NRIC number 
    (Correct NRIC number: S1234576P)

    ❌Theory test result will not be reflected on the portal
    -NRIC number keyed in the portal by service provider: S1234567P
    -NRIC number keyed in theory assessment portal by participant: S1234576P

    ❌Theory test result will not be reflected on the portal
    -NRIC number keyed in the portal by service provider: S1234576P
    -NRIC number keyed in theory assessment portal by participant: S1234567P

    ✅Theory test result will be reflected on the portal
    -NRIC number keyed in the portal by service provider: S1234576P
    -NRIC number keyed in theory assessment portal by participant: S1234576P

    D.O.B format
    -Wrong: YYYY-MM-DD
    -Correct: DD-MM-YYYY
    (Similar situation to NRIC)

    Selection of wrong theory stage
    (Assessment of theory and practical test must be the same)
    -Practical test: stage 4
    -Theory test: stage 3
    (Similar situation to NRIC) 
  • Participants have to get 90% of the questions correctly in order to pass the theory test

  • If the necessary steps above have been completed and the results are still not reflected in the portal, service provider/instructor to provide SwimSafer team with a screen shot for the completion of theory test per participant as a form of evidence and SwimSafer team will update the changes after. 
How to amend participant name & generate e-cert in service provider portal
Click on Assessment Change Request Form if you have any changes to make in an assessment.

5 What happen if assessors do not turn up for the assessment?

No show of assessor for the SwimSafer assessment

If the assessor did not turn up for the assessment and no prior arrangement has been made, the service provider / instructor should attempt to look for a qualified assessor on-site and the arrangement will have to be made known to SportSG.  In the event that no replacement assessor can be found, the assessment will have to be postponed.

General Enquiries for Assessors

1 How Assessors are appointed for an Assessment?

Assessment Allocations by Service Providers or Instructors

Service Providers & Instructors will be given the option to select and coordinate from a list of assessors to allocate for their assessments.

Do Assessors still bid for Assessments?

Under the transition system, Assessments without an assigned Assessor, will be available for bidding through the Assessor Job Booking System under the Assessors Job Listing tab in this website.

Click on this Job Listing Instructional Video Guide on how to book an assessment slot.

Is there any fairness and equal access to bidding opportunity within the assessor selection process?

During the transition, we have temporarily enabled instructors to select and engage their own assessors in order to streamline the matching of assessors to assessments. This will also facilitate more conducive assessments for our participants during this transition period, as the assessors and instructors understand, and are more aligned on the requirements and quality of the assessments.

Integrity of the SwimSafer community remains paramount, and the SwimSafer team is also taking the opportunity to learn and adapt best practices for the centralised model by taking the following measures to mitigate the concern on lack of integrity:

  • Provide training for assessors to ensure that they are qualified;
  • Step up real-time audits and checks on the assessments; 
  • Toughen disciplinary actions for instructors and assessors who demonstrate a lack of integrity and professionalism; and
  • Step up public education and awareness of the SwimSafer programme.

2 About Assessor Course

When is the next Assessor 2.0 Course?

We will announced once the date is confirmed.

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About SwimSafer

SwimSafer was introduced in July 2010 by the National Water Safety Council (NWSC), a council appointed by then the Ministry of Community, Youth and Sports (MCYS).
SwimSafer was enhanced in 2018 to better equip participants with more rigorous water survival and swimming competency skills. The enhanced SwimSafer 2.0 programme comes with a revised learning syllabus and assessment criteria.  Instructors were also put through enhanced training and re-certification. 
SwimSafer 2.0 is the National Water Safety Programme designed to emphasize the importance of safety around aquatic environments. The programme aims to teach swimming proficiency and water survival skills in a fun manner. There are 6 progressive levels.  Upon successful completion of each stage, an e-certificate will be issued to each participant.
 
NOTE: Singapore’s only official website for SwimSafer. 
Any other website with the name “SwimSafer” or bearing any similarity to that name is not in any way connected to SportSG

 

Contact Us (SwimSafer)

Please reach out to us for the following enquiries:

        • Payment discrepancy for SwimSafer service provider/ assessors. 
        • E-certificate not reflected in FileSG

 

NEW FEATURE!

Chat with our SwimSafer Q&A Assistant if you need some help immediately.

Click to chat right now.

 

If the form below is not loaded, you can also fill it in at Enquiry, Reporting & Feedback Form.
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Or email us at:
ActiveSG_SwimSafer@sport.gov.sg

 

 

How to Book

  1. For all successfully registered SwimSafer 2.0 Assessments without an assigned Assessor, they will be listed/available for assessors to bid/book via the SwimSafer 2.0 webpage assessor job listing.
  2. Available assessors shall bid/book for assessments based on “first come first served” basis through a 2 step process. Step 1: Licensed Assessor email verification and step 2: Slot booking.
  3. SwimSafer Service Provider / Instructor and Assessors will be notified/updated via email once assigned Assessor(s) are confirmed or if the Assessor is on the waiting list/unsuccessful.
  4. SwimSafer admin will confirm via email as soon as possible if the assessment slot is available (confirmed assessor withdraws) or least 7 days prior if your bidding is unsuccessful (assessor is confirmed and waiting list assessor is no longer required).
  5. Service providers are not allowed to bid as the assessor for their registered assessments. SwimSafer Admin reserves the right to withdraw the service providers from the assessment, except due to Assessor no-show.
  6. For assessment without an assessor bid, it will remain open for bidding / booking on the SwimSafer webpage assessor job listing.
  7. For assessor(s) who have withdrawn from an assessment bid, it will re-open for open bidding / booking on the SwimSafer webpage assessor job listing immediately upon withdrawal.
  8. In an event where the assessment remains open with no bids or subsequent re-posted bidding remains unsuccessful, SwimSafer Admin may consider;
    1. Appointing an available certified SwimSafer Assessor at the assessment venue.
    2. Where all attempts to assign an assessor fails, the assessment concerned may be postponed.
    3. In such case, arrangement for another assessment schedule will be amended at no additional cost.
  9. Due to high volume of assessments and Change Request, withdrawals will no longer be allowed. Assessors are only allow to withdraw due to medical or compassionate grounds only. Please do not bid/book for assessments that you are unable to commit.
  10. Please avoid booking the same assessment as the two systems are not linked or integrated.
    1. e.g. Assessor has been confirmed for this Assessment, PYD3UXCL for a stage or group but went to bid/book again for another stage or group for Assessment, PYD3UXCL.

Step 1/4

Assessor's Details

Please ensure sure your verified name and authorised assessor email are entered correctly 

Step 2/4

Assessor's Details

Please ensure sure your verified name and authorised assessor email are entered correctly 

Please enter the otp

OTP Expired

Verification Unsuccessful.
You are not recognized as an authorized assessor.

You can wait for 5 minutes to book another assessment

Step 3/4

SwimSafer Assessment Listing

Book your assessment slot below.
Your booking will be confirmed immediately upon clicking the 'Book' button. The ones in green are still available for booking or you can queue on the waiting list for the ones in red too by clicking on the 'Book' button.
Select a date
Date
Time
VENUE
STAGE
Category
Assessor Pax
Book Now

All assessment slots are currently booked. Please check back later for availability

Booking Confirmed

Tuesday , June 2024. 2.30PM

A confirmation email has been successfully sent to your
registered email address.

Venue:

Victoria Park

2972 Westheimer Rd. Santa Ana, Illinois 85486

Stage:

4th
Denied

Booking Denied

there is no slot available for booking A email has been successfully sent to your
registered email address.
Denied

You have already booked the slot

please check your registered email address.

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